When I told the supervisor of my earlier experience, she asked me to give her one day so she could resolve the problem.
She called back in less than fifteen minutes to tell me that she and the call centre manager had reviewed the tape of the call, fired the original technician and promoted the second one to a customer service training position.
The CSR who answered the phone went into a typical long drawn out scripted answer. The parents were at their wits end as to what to do about their sons' behaviour.
I asked to speak with a supervisor and after waiting on hold, the supervisor started another scripted answer. The mother had heard that a clergyman in town had been successful in disciplining children in the past, so she asked her husband if he thought they should send the boys to speak with the clergyman. We need to do something before I really lose my temper!
I called back and spoke with a different tech who was able to resolve the problem in a matter of minutes and who then asked his supervisor to join us on the line.What's the difference between regular blood and period blood? -- This guy went to hospital for a circumcision, but because of a mix up, he ended up having a complete sex change.All of the doctors and nurses had gathered around his bed as he was waking up so they could give him the bad news. -- I was going through a few magazines the other day down at the local Mosque.-I explained to a DELL rep that I had 12 new laptops that would not power on no matter what I did. I am talking to customer service - a real live human being and you can't do a thing for me? Woke up sick as a dog, needing to catch a flight at . The Obstetricians felt they were all labouring under a misconception. The Surgeons were fed up with the cuts and decided to wash their hands of the whole thing.His answer to me was "What do you want me to do about it? " He clarified by saying "If they don't power on I can't trouble shoot them and if they aren't powering on it has to be something you did to them that made them not work". I've probably booked one hundred flights with Travelocity and I have always paid the insurance if changes ever come up, including unexpected illness. -A pharmacy customer service rep refused to authorise one of my meds. " "Oh" said the pirate "One day we were at sea, and a flock of birds flew over. Ophthalmologists considered the idea short-sighted. The Enterologists didn't swallow it, and just wouldn't hear of it.